ipNX Technical Support Engineer (i-TAC Engineer) Vacancy - Jobanchor

Published: March 21, 2020

Work schedule: Full time

Location: Lagos

Deadline: June 30, 2020

Specialization: IT/ Software


Job code: jv0036
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Description

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years.

ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.

Job Title: ipNX Technical Support Engineer (i-TAC Engineer)

Job ID: 22

Location: Lagos

Department: Service Assurance

Function: Technical Support

Reporting to: Service Assurance Manager

Work Schedule: Shift

Travel Frequency: Seldom

Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs):

Incident Management (First Call Resolution)​​​
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure
Timely Escalation/feedback to relevant units.
Preparing Technical Reports
Requirements

Minimum years of experience: 0

Qualifications: B.Sc /HND

Desired Course: Computer Engineering /Computer Science /Electrical / Electronics Engineering

Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.

Work Experience:

A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.

Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

Customer Focus

Tech savvy

Action orientation

Drive results

Cultivate Innovation

Ability to optimize work processes

Resilience

Self Development

Nimble Learning

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Note: All Pre-service & I.T Internship Cover Letters should state the duration of the internship.