JobAnchor - Willers solutions limited

Experience: Minimum of 1years

Salary Range: 30k - 60k

Location: Abuja Federal Capital Territory

Deadline: September 8, 2020

Specialization: Customer Service

Company's Profile:

Willers Solutions Limited - Our client, a reputable Multi-media & ICT company is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer (Female)
Location: Abuja (FCT)
Employment Type: Full-time

Job roles:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

Job Requirements
Minimum years of experience: 1



Qualifications: OND

Skills:
• Well Outspoken

• Active Listening

• Adaptability

• Attentiveness

• Conflict resolution

• Creativity

• Decision-making

• Effective communication

• Empathy

• Open-mindedness

• Patience

• Quick thinking

• Responsiveness

• Timeliness.

Method of Application
Interested and qualified candidates should send their CV in MS Word format to email below using "Customer Service Officer" as the subject of the email.

Note: Only qualified candidates will be shortlisted.
Send your applications to: hr@willerssolutions.com